All orders take 2 to 3 business days to process before being shipped out. (3-5 days during the holiday season). Once your order is shipped, you will receive an email confirmation with your tracking number. All orders are shipped via USPS Priority Mail or UPS. Orders are shipped out Monday through Friday (holidays not included).
We are located in California.
If your order was shipped and the tracking information states that your package was delivered and you have not received it, you must contact your local postal service or UPS office directly to track down your package. Velvety Sole Boutique does not hold responsibility for packages that are marked delivered.
For any problem with your delivered package please contact USPS at 1-800-275-8777 to file a claim. You can also contact your local post office or UPS office.